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Regulation

We are authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 746078. We are permitted to act as a Credit Broker.

You may check this information on the FCA’s Register by visiting www.fca.org.uk/register or by contacting them on 0845 606 1234.

Our Services

Arranging finance with a funder for you after you have agreed the cost and funders charges (or the basis of such costs if they cannot be determined in advance)

We are not linked to any of our lending panel members.

We recognise it is important for customers to be able to shop around for credit and alternative sources of credit.

Some of the services that we provide are not regulated by the Financial Conduct Authority. You will be advised in advance of any such proposal or service.

Quotations

We will quote figures based on our funders cost of funds. The funder has the right to change or decline these quotes on receipt of the full proposal.

Prices on the web site are for information purposes only and do not constitute an offer by Pure Vehicle Leasing Ltd.

Our Remuneration

We will receive an introductory payment payable by the funder which we will not take credit for until the funding has been paid out. You are entitled at any time, to request information regarding any payment which we may have received as a result of placing your finance with a funder.

We charge a processing fee of £229.16+vat for our services. This amount represents the costs incurred for processing the lease agreement. This fee is payable by direct transfer or debit/credit card and is taken once finance approval has been received, along with a signed vehicle order confirming that you would like to proceed.

Conflicts of Interest

If through exceptional circumstances Pure Vehicle Leasing or any of its Directors or other customers has a material interest in business you ask to be transacted for you, we will make you aware of the conflict of interest and will obtain your consent before your instructions are carried out.

Treating you fairly

We always aim to treat you fairly. This means that we will always endeavour to:

  • Conduct our business with due skill, care and integrity
  • Never put ourselves in a position where our primary duty to you is compromised
  • Deal with any complaint sympathetically and independently of the colleague to whom the complaint is directed
  • Be transparent in the matter of our remuneration
  • Respect your confidentiality

Complaints

If you wish to register a complaint please contact us in writing at Complaints Department, Pure Vehicle Leasing, Small Barn, Hall Farm Barns, Ketteringham Lane, Hethersett, NR9 3DF or by telephone on 0330 113 1000. Our internal complaints procedure is available on request.

You may be entitled to refer a complaint against us to the Financial Ombudsman Service if you are not satisfied with our response. The contact details are as follows:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Your Responsibilities

In order for us to fulfil our responsibilities to you, you must:

  • Read the documentation we give you and let us know if there is anything that is unclear or that does not represent your requirements
  • Comply with the terms and conditions of any agreement that we arrange for you

Data Protection and Confidentiality

We are registered under the Data Protection Regulations and abide by the requirements of the regulations. The information that we receive from you is used to provide quotations and arrange finance with a funder. You have the right to cancel your authority to use such information. Before or after you enter into any agreement with a funder, to help make credit decisions the funder will make a credit search with a credit reference agency. If you are a company or partnership they will also make enquiries about the principle director(s) or partner(s) with a credit reference agency. Full details of the use and disclosure of your information by the funder is contained within the terms and conditions of any agreement which you should read before signing.

All customer’s records are treated as private and confidential and Pure Vehicle Leasing therefore reserves the right to give you copies of your particular records rather than allow access to files containing records concerning other clients. If you want sight of your records please send a request to Pure Vehicle Leasing, Small Barn, Hall Farm Barns, Ketteringham Lane, Hethersett, NR9 3DF

We are required to verify your identity in accordance with the proceeds of crime act 2002 (POCA) and the Money Laundering Regulations 2007.

Pure Vehicle Leasing Ltd is authorised and regulated by the Financial Conduct Authority