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The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about Pure Vehicle Leasing Ltd, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.

About Pure Vehicle Leasing

Pure Vehicle Leasing Ltd is authorised and regulated by the Financial Conduct Authority. We provide motor vehicle finance brokerage services to customers via a third party finance partner on a lease agreement. Our registered address is 38 High Street, Watton, Thetford, Norfolk IP25 6AE. Our Financial Conduct Authority Firm Reference Number is 746078. You can verify our status on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact centre on 0845 606 9966.

The services we provide

We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements, or general information relating to finance products. In assessing your requirements, we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information so that we can try to match you with the most suitable product.

The products we use

As a Financial Conduct Authority regulated credit broker, we may introduce you to a range of finance providers who may be able to help you finance your vehicle and provide other products/services, such as vehicle maintenance and servicing packages.
We will only offer products from a carefully selected panel of finance providers. We will not refer you outside of this panel. We may receive a fee for introducing you to one of our many lenders who assists with your agreement.

The charge for our services

We charge a processing fee of £229.16+vat for our services. The processing fee represents the costs incurred by Pure Vehicle Leasing Ltd for processing the lease agreement. This processing fee is payable by direct transfer or debit/credit card and is taken once finance approval has been received, along with all relevant paperwork signed by yourself instructing us to place an order on your behalf.

The regulator

Pure Vehicle Leasing Ltd is authorised and regulated by the Financial Conduct Authority. Our registered address is 38 High Street, Watton, Norfolk, IP25 6AE. Our Firm Reference Number is 746078. You can check this on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact centre on 0845 606 9966.

Dispute Resolution and Complaints

Advisor or provider

Clients often express dissatisfaction to their adviser about the product provider. We will need to establish whether or not your complaint relates to the advice given, the adviser service or the service or performance of the product provider. If unclear, this must not delay investigation and we will proceed with our own investigation. The complaints manager will review this matter and take the complaint to the provider if appropriate in consultation with you.

We strive to provide the highest levels of service at all times. However, if you are unhappy with our service and you wish to register a complaint, please contact us:

  • … in writing Write to: Complaints Department, Pure Vehicle Leasing Ltd, Small Barn, Hall Farm Barns, Ketteringham Lane, Hethersett Norfolk NR9 3DF.
  • … by phone Telephone: Tel: 0330 113 1000
  • … by email Email: complaints@purevehicleleasing.co.uk

To help us resolve your problem, you should provide the following information:

  • Your full name and contact information
  • Full details of your complaint

We will answer any complaints as quickly as possible but always within eight weeks.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
A copy of our full complaints procedure is also available here: Complaints Procedure

The Financial Services Compensation Scheme (FSCS)

You may also be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.
Further information about compensation scheme arrangements is available from the FSCS.